Privacy Policy – Phace Management Services, LLC

PRIVACY POLICY

Effective Date: 11 April 2026

Phace Management Services, LLC (We are doing DBA as Mike Diamond Services) (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mikediamondservices.com/ (the “Site”), interact with our advertisements, or use our text messaging program and other services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use.

1. WHAT INFORMATION WE COLLECT

We may collect the following categories of information:

  • Personal Identifiers: Name, email address, postal address, phone number, and any other details you voluntarily provide when you fill out a form, request a quote, book a service, or communicate with us.
  • SMS Opt-In Data: Mobile phone numbers and related consent records collected when you expressly agree to receive text messages from us.
  • Communication History: Records of your interactions with us, including customer service inquiries and message content.
  • Automatically Collected Data (Cookies & Tracking Technologies): As described in Section 4, we use first-party and third-party cookies, web beacons, and similar tools to automatically collect information such as:
    • IP address, browser type, operating system, device identifiers.
    • Referring URLs, pages visited, time spent on the Site, and other usage data.
    • Google Analytics cookie data (including source, medium, and keyword information).
    • DoubleClick cookie data for remarketing purposes.
  • Remarketing Data: We use first-party cookies (Google Analytics) and third-party cookies (DoubleClick) together to inform, optimize, and serve ads based on your past visits to our Site.

2. HOW DATA IS USED

We use the information we collect for the following purposes:

  • To operate, maintain, and improve our Site and Services.
  • To respond to your inquiries, process service requests, and send transactional communications (e.g., appointment confirmations, billing reminders).
  • To deliver marketing and promotional messages, including SMS messages, only with your prior express written consent.
  • To display content-specific advertisements through remarketing campaigns on the Google Display Network.
  • To analyze trends and user behavior using Google Analytics for Display Advertisers, and to measure the effectiveness of our advertising.
  • To protect against fraud, unauthorized transactions, and other liabilities.
  • To comply with legal obligations and enforce our terms.

Important remarketing restrictions:

  • We do not use any sensitive information about users when creating remarketing lists (e.g., financial status, sexual orientation, health information, etc.).
  • We do not run ads that collect Personally Identifiable Information (PII) such as email addresses, telephone numbers, or credit card numbers through remarketing.
  • We do not create remarketing lists or ad text that specifically targets users in ways prohibited by Google’s policies.

3. SMS OPT-IN DETAILS (TWILIO A2P 10DLC COMPLIANCE)

Our text messaging program operates using Twilio’s messaging platform and fully complies with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements and CTIA guidelines.

  • Opt-In: You may opt in to receive SMS messages from Phace Management Services, LLC (We are doing DBA as Mike Diamond Services) by explicitly providing your mobile number and giving affirmative consent through a web form, text-to-join keyword, or similar mechanism. Before you opt in, you will be informed of the type(s) of messages you will receive (e.g., promotional offers, appointment reminders, service alerts). Message and data rates may apply.
  • Message Frequency: Message frequency varies based on your interactions and the specific SMS program you join.
  • Opt-Out (Unsubscribe): You can cancel SMS communications at any time. To stop receiving text messages, reply STOP to any message we send. After you send STOP, you will receive a single confirmation message, and no further SMS messages will be sent to you unless you re‑enroll. For help, reply HELP or contact us using the information below.
  • A2P 10DLC Registration: Our SMS campaigns, associated phone numbers, and messaging content are registered with The Campaign Registry to ensure compliance, improve deliverability, and prevent spam.

4. COOKIE & TRACKING INFORMATION (GOOGLE ANALYTICS & REMARKETING)

This section expands on the data automatically collected through cookies and tracking technologies.

  • Google Analytics for Display Advertisers: We use all features of Google Analytics for Display Advertisers. This includes obtaining specific visitor cookie data such as the source, medium, and keyword used to reach our Site. Google Analytics does not store visitor‑specific personally identifiable data, and we will not use visitor‑specific data in any way that connects it to your identity for Google Analytics, AdWords, or remarketing purposes.
  • Remarketing with Google AdWords & the Display Network: We use remarketing with Google AdWords and analytics to display targeted advertisements to visitors who have previously visited our Site when they browse other websites that are part of the Google Display Network.
    • We, along with third-party vendors including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our Site.
  • How to Opt Out of Cookies & Personalized Ads:
    • You can opt out of Google Analytics for Display Advertisers and customize Google Display Network ads by visiting the Google Ads Preferences Manager.
    • To opt out of third-party vendor cookies (including those used for interest‑based advertising), visit the Network Advertising Initiative opt-out page.
    • You can also configure your browser to reject all or some cookies. Please note that disabling cookies may affect the functionality of the Site.
  • Do Not Sell My Personal Information: We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personal information with any third parties for any purpose. Because we do not engage in these practices, there is no need to opt out. If you have any questions about how your information is handled, you may contact us directly.

5. DATA SECURITY PRACTICES

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest where appropriate.
  • Strict access controls and authentication procedures.
  • Ongoing security assessments and monitoring.
  • Employee training on data privacy and security best practices.

No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. USER RIGHTS (UNSUBSCRIBE, UPDATE INFO, ETC.)

You have the following rights regarding your personal data:

  • Opt-Out of Marketing Emails: Click the “unsubscribe” link in any promotional email we send or contact us directly.
  • Opt-Out of SMS: Reply STOP to any text message or contact us.
  • Update / Correct Your Information: You may request that we update or correct your personal information by reaching out to us.
  • Access and Deletion: Subject to applicable law, you may request access to the personal data we hold about you or ask for its deletion. We will respond in accordance with legal requirements.
  • Cookie & Ad Personalization Opt-Out: As described in Section 4, use the Google Ads Preferences Manager and NAI opt-out tools.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

7. CLEAR ‘NO SHARING’ STATEMENT ABOUT SMS OPT-INS (MANDATORY DISCLOSURE)

No mobile information, including your phone number and SMS opt-in consent, will be shared, sold, rented, or disclosed to any third party or affiliate for their own marketing or promotional purposes. This prohibition includes, but is not limited to, lead buyers, data brokers, advertising networks, and any other entity that would use your SMS opt-in data independently. We only share your information with service providers (such as Twilio) who facilitate our messaging program, and they are contractually bound to keep the data confidential and use it solely to transmit our messages. Your SMS opt-in consent is strictly limited to communications sent by or on behalf of Phace Management Services, LLC. This commitment is maintained to fully comply with CTIA guidelines and A2P 10DLC requirements.

8. THIRD-PARTY DISCLOSURES (GENERAL)

We do not sell personal information. We may share information only in the following limited scenarios:

  • Service Providers: With vendors, consultants, and other third parties who perform services on our behalf (e.g., SMS delivery, analytics, hosting) under strict confidentiality obligations.
  • Legal Compliance: If required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Phace Management Services, LLC, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to the terms of this Privacy Policy.

Regarding Google data: We do not share any information that we collect through Google Analytics or remarketing with any third party except as needed to deliver those services and as governed by Google’s terms.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 13 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Effective Date” at the top and post the updated policy on this page. If the changes significantly affect our SMS practices, we may also provide additional notice, such as a text message or email. Your continued use of the Services after any modification indicates your acceptance of the revised policy.

11. CONTACT US

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Phace Management Services, LLC
8295 S La Cienega Boulevard, Inglewood CA 90301
Email: [email protected]
Phone: (310) 938-0408