TERMS AND CONDITIONS

Effective Date: Tuesday, September 28, 2026

These are the general Terms and Conditions ("Terms") of Phace Management Services, LLC (We are doing DBA as Mike Diamond Services) ("Company," "we," "us," or "our"), governing your use of our services, including any text messaging (SMS) program, website, and all other interactions with us.

By engaging our services, you agree to these Terms. We may update these Terms from time to time; the latest version will always be available on our website. Continued use of our services after changes means you accept the new Terms.

1. SMS TEXT MESSAGING TERMS (A2P 10DLC COMPLIANCE)

Our SMS program allows you to receive text messages from us after you provide your express prior written consent. This program is powered by Twilio and complies with A2P 10DLC (Application‑to‑Person 10‑Digit Long Code) requirements and CTIA guidelines.

• Consent & Opt‑In: By providing your mobile number and agreeing to these Terms, you give Phace Management Services, LLC explicit permission to send you SMS messages related to your services, appointments, promotions, and account updates. You are not required to consent to SMS as a condition of purchasing any goods or services.
• Age Restriction: You must be 18 years of age or older to use this SMS service.
• Message Frequency: The number of messages you receive will vary based on your interactions with us and the specific program you join.
• Opt‑Out: You may cancel SMS messages at any time by replying STOP to any message you receive. We will send a single confirmation message, and you will receive no further texts. For help, reply HELP or contact us through the information in Section 16.
• Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.
• Message & Data Rates: Standard message and data rates from your mobile carrier may apply. You are responsible for any such charges.
• Privacy: Our handling of all personal information, including SMS opt‑in data, is detailed in our Privacy Policy. Please review it at: https://mikediamondservicescareer.com/privacy-policy. By agreeing to these Terms, you acknowledge you have read and understood the Privacy Policy.
• Registration: Our SMS campaigns and phone numbers are registered with The Campaign Registry to ensure compliance, improve deliverability, and reduce spam.

No Sharing of Mobile Opt‑In Data: We will not share, sell, rent, or disclose your mobile phone number or SMS opt‑in consent with any third party for their marketing or promotional purposes. Your consent is used only to send messages from Phace Management Services, LLC. Service providers (such as Twilio) that help us deliver messages are bound by strict confidentiality obligations and may not use your data for their own purposes.

2. GENERAL SERVICES TERMS

These Terms apply to all services we provide. Depending on circumstances, additional conditions may apply. It is your responsibility to familiarize yourself with these Terms before contracting our services.

3. SITE CONDITIONS

If Phace Management Services, LLC must obtain access to other properties in the course of work, we shall secure permission for such and hold harmless and indemnify Phace Management Services, LLC and its employees and agents against all actions and consequences arising or relating to the use of said properties, including, but not limited to, damage done in the normal course of work, excluding negligence, and for securing said property and its contents during and after work.

Customer shall secure, remove and protect all property, and its contents, including, but not limited to, adults, children, animals, cabinets, fixtures, flooring, walls, tiling, carpets, drapes, furniture, and vegetation during and upon completion of work and shall hold harmless and indemnify Phace Management Services, LLC, its employees and agents against all claims arising out of CUSTOMER’S failure to do so.

4. LIMITED WARRANTY

Phace Management Services, LLC warrants its materials and workmanship to be free from defects for one year after performance unless otherwise specified in writing. The warranty does not cover faults caused by misuse; negligence; or damage caused by acts of God, including, but not limited to, earthquake. There is no warranty on drain cleaning or refrigerant leaks. In the event that a manufacturer offers a warranty, said warranty shall negate and supersede Phace Management Services, LLC warranty. This warranty is the only warranty by Phace Management Services, LLC to CUSTOMER, and is in lieu of all other warranties, expressed or implied.

CUSTOMER shall telephone Phace Management Services, LLC within twenty‑four hours (24) of discovery of any warranty claim. Phace Management Services, LLC will respond with reasonable promptness between the hours of 8:30 a.m. to 4:30 p.m. (Pacific Time) Monday through Friday, excluding holidays.

Phace Management Services, LLC shall not be liable for water or other damage relating from any defect or delay in responding to said warranty. CUSTOMER must take reasonable steps to mitigate damages.

Phace Management Services, LLC shall not be liable for lost profits, incidental, special, exemplary, indirect or consequential damages resulting from any work performed, or any problem, whether or not covered by this limited warranty.

5. UNFORESEEN CONDITIONS

If conditions and/or circumstances are encountered at the job site which are concealed physical conditions, or unknown physical conditions of an unusual nature, which differ materially from that which is visually ascertained, CUSTOMER agrees to accept responsibility for such conditions and those circumstances outside the control of Phace Management Services, LLC and further agrees to pay for any labor or materials, including repair to damaged equipment of Phace Management Services, LLC and other plumbing caused by such conditions and/or circumstances.

It is the intent of this provision to make CUSTOMER responsible (1) for all unforeseen and concealed conditions; and (2) for that which Phace Management Services, LLC cannot control. Accordingly, CUSTOMER further agrees to hold Phace Management Services, LLC harmless and shall indemnify and defend Phace Management Services, LLC and all its agents and employees from and against all claims, damages, losses and expenses, including, but not limited to, attorney’s fees, consequential damages, arising out of or as a result from the performance of Phace Management Services, LLC work involving, affecting, or relating to such unforeseen or concealed conditions, regardless of whether such damages are caused in part by Phace Management Services, LLC.

Asbestos or other Hazardous Materials Remediation Work – Phace Management Services, LLC has no information whatsoever with respect to asbestos or other hazardous materials or substances in any portion of the CUSTOMER’S property and has not conducted any investigation in connection herewith. Phace Management Services, LLC does not perform asbestos or other hazardous materials or substance removal and Phace Management Services, LLC shall have no responsibility whatsoever and CUSTOMER expressly releases Phace Management Services, LLC from any liability whatsoever and for any claims arising out of its presence, release, remediation or removal and for any costs, losses or damages CUSTOMER may suffer or sustain if it is found to exist on the CUSTOMER’S property. In the event asbestos or other hazardous materials or substances are found to exist on the Customer’s property or if, in order to obtain a building permit for the work to be performed by Phace Management Services, LLC as set forth herein, any remediation action or work, including investigation, is required to be performed on the Customer’s property concerning asbestos or other hazardous materials or substances, all work by Phace Management Services, LLC will cease until such time as CUSTOMER has, at Customer’s sole expense, caused said asbestos or other hazardous materials or substances to be removed in compliance with all applicable laws relating thereto.

If for any reason, a maintenance visit is not performed either because of the Phace Management Services, LLC or because of the maintenance agreement CUSTOMER, the monetary value does not exceed the cost of the maintenance agreement.

6. RECOMMENDATION NOT PERFORMED

If suggested options are not chosen by the CUSTOMER and a failure is experienced, Phace Management Services, LLC is held harmless.

7. STOPPAGES

Phace Management Services, LLC will not clean any drain line or sewer lines through a roof vent.

Any drain cleaning cable which becomes stuck in the line is the responsibility of the CUSTOMER for removal and/or additional repairs. If a sewage spill occurs, including one deemed hazardous material, the cost of clean up is the responsibility of the CUSTOMER.

8. LICENSE, PERMITS, FEES

CUSTOMER shall furnish and pay for, at CUSTOMER’S own expense, all taxes, permits, and license fees required to legally perform the repair work in accordance with this Agreement. Access to the property for an agent of the administration authority must be provided within a reasonable time. Should reasonable access not be provided, it may result in additional charges to the CUSTOMER.

If at any time the administrative authority asks for additional work not related to our original contract, that work is the responsibility of the CUSTOMER. Phace Management Services, LLC will provide an additional UP FRONT PRICE for that work.

All notices related to work performed by Phace Management Services, LLC which are sent to the property owner must be forwarded to the Phace Management Services, LLC and a reasonable amount of time allowed for the process.

9. PARKING OUR VEHICLES

For safety reasons, available parking for vehicles must be less than 100 feet from your entry door. We do not park or leave our vehicles in red zones, centers of streets, double parking, underground parking, parking lots or any other area where our vehicles will not be legally or safely parked.

10. PAYMENT

All work done on a fixed UP FRONT PRICE. The price includes Materials, Tax and Labor. NO BREAKDOWN WILL BE PROVIDED! Payment for the work described in the Agreement shall be immediately due upon completion of the work.

No deduction shall be made from payments due Phace Management Services, LLC on account of penalty, liquidated damages, back charges for alleged defective work, or other sums withheld from payments to other CONTRACTOR’S or on account of the cost of changes or defects in the work. Furthermore CUSTOMER agrees and recognizes that payment for services rendered by Phace Management Services, LLC when due is an express condition precedent to Phace Management Services, LLC continuing work as herein described in this Agreement. CUSTOMER recognizes that the failure to pay for services when due shall entitle Phace Management Services, LLC to terminate work immediately. In the event that Phace Management Services, LLC terminates work for non-payment as herein described, Phace Management Services, LLC shall be entitled to all of its reasonable expenses including, but not limited to, cost of labor, materials, a reasonable allowance for overhead and profit, and all other compensation as allowed by law.

11. RIGHT TO TERMINATE IN EVENT OF DISPUTE

In the event of a dispute between Phace Management Services, LLC and CUSTOMER, Phace Management Services, LLC and CUSTOMER agree that the Phace Management Services, LLC may immediately terminate the work described herein. In the event of such termination, Phace Management Services, LLC shall be entitled to payment for all services rendered including cost of all labor, materials, reasonable profit and overhead. In the event of cancellation by CUSTOMER after contract has been signed, Phace Management Services, LLC is entitled to a minimum fee of 10% or $1000, whichever is less. In the event of cancellation by CUSTOMER after work has commenced, Phace Management Services, LLC is entitled to 10% or payment for work performed, whichever is more.

12. NOTICE OF DEFECTIVE WORK

Upon completion of the work, CUSTOMER agrees to exercise due diligence in inspecting the work for defective workmanship and materials. CUSTOMER agrees to notify Phace Management Services, LLC within forty eight (48) hours of completion of the work described hereunder of all defective work, if any. CUSTOMER agrees that upon discovery of any allegedly defective work, CUSTOMER shall immediately call Phace Management Services, LLC who shall have the first opportunity to repair the alleged defective work. The failure to allow Phace Management Services, LLC the first opportunity to repair the alleged defective work shall void all warranties, express and implied hereunder. CUSTOMER agrees and recognizes that they shall not withhold any payments for allegedly defective work. Phace Management Services, LLC is not responsible for reimbursement for work performed by any other company or individual.

13. SERVICES NOT COVERED

Phace Management Services, LLC will not perform any other work or trade other than that which is specified herein, including, but not limited to, carpentry, plaster/wall work, tile work, landscaping, masonry, flooring, roofing, paving, etc., unless otherwise stated; paint, plaster, stucco, and landscaping are not included in the up front price and are the responsibility of CUSTOMER.

14. SCOPE OF AGREEMENT

This agreement represents the entire and integrated agreement between CUSTOMER and Phace Management Services, LLC and supersedes all prior negotiations, representations or agreements, either oral or written. This agreement may be amended only by written instrument offered by Phace Management Services, LLC and accepted by CUSTOMER.

15. ADDITIONAL EMERGENCY FEES TERMS AND CONDITIONS

15.1 General Emergency Fee

Our $260 Emergency House Call Fee is non-refundable. The $260 Emergency Fee does not include the cost of the project and is charged in advance regardless of the outcome of our visit.

For example: if you call for a drain stoppage after hours we will immediately charge your credit card the non-refundable $260 Emergency House Call Fee. Then if we successfully clear your stoppage, there will be an additional $99 (Residential only, $200 Business/Commercial). If we’re unable to clear your stoppage, you will not be charged the for the service, however the $260 Emergency Fee will not be refunded.

15.2 Kitchen Sink and Other Single Line Stoppage

To clear your single line stoppage, we charge $99 (Residential only, $200 Business/Commercial) plus the non-refundable $260 Emergency Fee. If your single line stoppage turns out to be a mainline stoppage, you must meet the requirements below under Mainline Stoppage. If we’re unable to clear your stoppage, you will not be charged the $99 (Residential only, $200 Business/Commercial) but will be responsible for the non-refundable $260 Emergency Fee.

15.3 Mainline Stoppage

To clear your mainline stoppage, we charge $99 provided we are able to get to the stoppage through an accessible, ground level cleanout that has least 24 inches clearance from the building and on level ground. If we’re unable to clear your stoppage, you will not be charged the $99 but will be responsible for the non-refundable $260 Emergency House Call Fee.

Additional restrictions:

• We will not go through your roof vent to clean your line.
• We will not go through your house if the under-house cleanout is not accessible.
• We will not clear your stoppage from an interior cleanout inside your home, exterior cleanout only.
• Sewer line cleanout cap must measure 3 ½ inches in diameter or larger. If the cap is smaller it is considered nonstandard and we will not be able to use it.
• 4 steps/stairs maximum to get to the cleanout area from the driveway.

15.4 ALL Emergency Stoppage Calls

• There will be an additional charge for drain cleaning if caustic chemicals have been used within 72 hours of our visit.
• Your credit card will be charged the non-refundable $260 prior to dispatching an emergency technician.
• If you cancel while the technician is en route, you will be charged the nonrefundable $260 Emergency Fee.
• Even if no work is performed after the technician arrives, you will be charged the non-refundable $260 Emergency Fee.

15.5 Additional Emergency Plumbing Call Terms and Conditions

Our $260 Emergency Fee is non-refundable. The $260 Emergency Fee does not include the cost of the project and is charged in advance regardless of the outcome of our visit.

The technician will diagnose your emergency problem and will then present you with options for solving your problem and exact prices from our Straightforward Price Guide. If for any reason our repair option is not in your budget or unable to solve your problem you will be responsible for the $260 Emergency House Call Fee.

Not all plumbing emergencies can be solved after hours. If we came to your home and shut your water or gas off and performed no work you will be responsible for the non-refundable $260 Emergency Fee.

If you’re able to shut your water or gas off yourself you will save the non-refundable $260 and schedule a service call for the following day and a technician can come to your home and offer solutions to your problem. The House Call Fee would be $76.41 to evaluate your situation. The service technician will then present you with options for solving your problem and exact prices from our Straightforward Price Guide.

Your credit card will be charged non-refundable $260 prior to dispatching an emergency technician. If you cancel while the technician is enroute, you will be charged the non-refundable $260 Emergency Fee. Even if no work is performed after the technician arrives, you will be charged the non-refundable $260 Emergency Fee.

16. CONTACT & PRIVACY POLICY